Adept is #1 in our Field

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Why Our Customers Love Us

As engineering information management needs change and grow, there is nothing more rewarding than knowing we’re bringing value in meaningful ways to our clients, and knowing their direct reviews of Adept made us #1.

High Performer

High Performing products have high customer Satisfaction scores.

 

Fastest Implementation

The Fastest Implementation product in the Implementation Index had the shortest go-live time in its category

Best Support

The Highest Quality of Support product in the Relationship Index earned the highest Quality of Support rating in its category

Most Implementable

The Most Implementable product in the Implementation Index earned the highest rating in its category

Best Relationship

The Best Relationship product in the Relationship Index earned the highest rating in its category

Best Usability

The Best Usability product in the Usability Index earned the highest Usability rating in its category

Highest User Adoption

The Highest User Adoption product in the Implementation Index earned the highest rating in its category

Synergis Software Is a Leader in Enterprise Content Management and a
High Performer in Product Data Management

96%

Ease of Doing Business

We are your partners from the first contact with sales through to implementation, training, and ongoing support. No other team can match our experience, expertise and level of commitment to you.

94%

Quality of Support

Our Helpdesk Team is legendary. They have ranked in the top 5 globally for three consecutive years by Helpdesk International, an independent professional association and certification body.

90%

Likely to Recommend

We couldn’t be more grateful and proud to have built a customer community that feels like family, and wants to tell the world about us. Our reviews below share that best.

88%

Meets Requirements

Adept is the result of more than 30 years of experience. You’ll have a product that’s full-featured, flexible and powerful enough to handle anything – even use cases not yet imagined.

83%

Ease of Use

Whether you’re searching, viewing, participating in design reviews, checking in/out, working inside a CAD app, sending transmittals, or reporting. . . Adept simplifies how work gets done.

Usability Index
for Product Data Management (PDM)

Usability scores for product data management (pdm) are shown to the right. The chart highlights some of the factors which contribute to a product's overall Usability score. Ease of use, administration, and adoption data is shown in the table to the right.
usability-index-summer21
implementation-index-summer21

Implementation Index
for Product Data Management (PDM)

Implementation scores for product data management (pdm) are shown below. The chart highlights some of the factors which contribute to a product's overall Implementation score. Deployment and implementation data is shown in the table to the left.

Relationship Index
for Product Data Management (PDM)

Relationship scores for product data management (pdm) are shown below. The chart highlights some of the factors which contribute to a product's overall Relationship score. Ease of doing business with, quality of support, and likelihood to recommend data is shown in the table to the right.
relationship-index-summer21

See how Adept stacks up...

G2-Competitor Compare-w-vault-summer21

 

Implementation Time (shorter is better):

Implementation Time-Summer21

 

Net Promoter Score (NPS):

"NPS is a customer satisfaction benchmark that can be obtained through a one-question survey. The purpose of NPS is to gauge customer loyalty to a brand, and how likely they are to recommend your product to a peer. An NPS at-or-above 70 is considered “world class.” Very few businesses achieve an NPS of this caliber. Essentially, this means nearly every customer would advocate for that product." - G2 Crowd

nps-compare-summer21

 

Get the Full Comparison Report:

Our customers have great things to say about us!

⭐⭐⭐⭐⭐
"Great Software from a responsive and customer focused company!"

I can easily see all activity related to a specific document and readily provide that information to an auditor.

READ THE REVIEW
⭐⭐⭐⭐⭐
"Top notch customer service!"

Everything from the Adept experience, the help desk, these folks are top notch with customer service . 

READ THE REVIEW
⭐⭐⭐⭐⭐
"Adept, document management that actually works with CAD!"

Easy to use workflows keep teams informed and aware of the current status of project work.

READ THE REVIEW
⭐⭐⭐⭐⭐
"Fantastic experience with a fantastic application!"

It's ease of use, coupled with a straightforward UI, makes this application quite effortless to use and manage.

READ THE REVIEW
⭐⭐⭐⭐⭐
"Great Document Control system with outstanding Customer Service"

Customer Service is hands down the best I've had the pleasure of working with.

READ THE REVIEW
⭐⭐⭐⭐⭐
"Synergis Adept... Easy PDM!"


Adept is a straight forward, feature rich, PDM system. The built-in file viewer works with just about everything. 

READ THE REVIEW
⭐⭐⭐⭐⭐
"Adept makes it easy to control all types of documents."

One very helpful item for me is that we are able to attach files from the Adept data base to our ERP system. 

READ THE REVIEW
⭐⭐⭐⭐⭐
"Over a decade of fantastic service!"

I have worked with them through two different companies with two different systems and Adept worked smoothly and reliably for both.

READ THE REVIEW

 

 

Want to Talk about Adept and Get a Free Demo? 

Get a Free Demo

 

Frost & Sullivan Customer Service Leader Award 

After their extensive study, Frost & Sullivan found Synergis to be the Customer Service Leader in the global engineering information management market. 
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Copyright 2020